Operational Training Solutions
TML Business Services provides training solutions for executives, managers, and front-line employees.
Our expertise in operations management gives us a unique understanding of the training needs of our customers. Unlike those other companies that provide canned, one-size-fits-all training solutions, we leverage our experience and expertise in operations management to provide focused training solutions specifically designed to meet your objectives.
Active Interviewing
In focus groups, managers consistently tell us they need a course in interviewing. Their bosses presume they instinctively know how to conduct an interview, and how to hire without creating undue risk. After all, they've been to interviews as candidates and they know what they're looking for. However, managers admit that they don't know how to find out if candidates have the necessary technical and personal skills for the job and the company. Choosing an unqualified employee, or one who makes everyone's life miserable, is both expensive and damaging to morale and to business. Many managers don't want to ask for help, because they don't want to admit they don't know something they think is supposed to be instinctive. No one is born with interviewing skills.
In this intense, hands-on course, managers will learn to evaluate what skills are really required for a position, as opposed to those everyone just lists out of habit. Discover how to find the best employees. Read resumes and cover letters and uncover clues as to the person behind them. Interview to find out what you really need to know. Learn to evaluate all of the information you gained prior to and during the interview. Understand the reasons behind the laws involved in hiring. Explore the principles of 360 degree interviews, behavioral interviewing techniques, and skills-based interviewing. Prepare an evaluation form to present to your managers that compares candidates in a fair and logical way. In our popular two day version, students will have an opportunity to put into practice all these skills in an intense mock-hiring drill, which involves working in a team to select resumes to pursue, prepare for a personalized interview with each candidate, carry out a panel 360 degree interview, select a new employee, and present to human resources an analysis supporting this selection.
An essential seminar for both new and seasoned managers who want to find the very best employees.
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Basic Management--The Leadership Quotient
No matter how wonderful your prize employees are at their current jobs, management presents a new set of challenges that require a new set of skills. A promotion from the floor adds additional challenges, because these employees must learn to manage those who were once their peers and friends. Students will explore management styles, laws, problem resolution, integrity, goal-setting, active listening skills and other essentials of good management.
Our no-nonsense, interactive, practical seminar gives your employees the tools they need to take what they have learned and develop action plans that will return immediate results. One month after the seminar, we'll return to your place of business for an informal two-hour meeting with the supervisors and managers we trained to find out how they're doing and answer their questions about the challenges they're facing.
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Dynamic Sales
Learn to identify and evaluate potential customers, increase the value of current customers, prepare a powerful sales presentation, and utilize the customer life cycle to increase sales. This seminar walks students through the process, from preparation to closing. At the end of training, students will have prepared an effective peer-reviewed presentation and had an opportunity to practice it on peers. Training includes use of PowerPoint if required. This is a multi-day training.
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Written Communication
Today's managers must be able to communicate effectively in writing. Poor writing can lead to misunderstandings, lost sales, and frustration. Business letters filled with errors hint at a company that ignores important details. This intense, one-day course introduces students to the essentials of business writing and prepares them to study at home using materials provided and recommended.
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Superior Customer Service
Help your staff identify the roadblocks inherent in any customer/supplier relationship. From understanding how perceptions and expectations are formed, to problem resolution and effective communications, your employees will be prepared to meet the needs of your customers the very next day.
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Active Listening
This intense, half-day session on the art of paying attention and listening with a purpose. A valuable course for sales and customer service people, managers and anyone who needs to improve their active listening skills at work.
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Computer Applications
As certified information technology trainers, we have provided training to all levels of employees in the use of both proprietary and off-the-shelf applications.
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